Terms and Policies
1. Products and Services.
This Agreement (the "Agreement") is a legal agreement between you (collectively “you”, “your”) and Joju Foods LLC and our subsidiaries or other affiliates (collectively, “Joju”, “we”, “us” or “our”). Your use of Joju’s baby food (“Products”) offered through Joju’s delivery service (“Service”) and our website, blog, Facebook, Instagram and other social media (collectively, “Sites”) constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, do not use our Sites or the Joju Service. This Agreement is subject to change by Joju at any time, and the most current terms will be on this website. If you subscribe to the Service the then-current terms in effect shall apply.
2. Payment + Plans
Plans. When you sign up for a recurring meal plan (“Plan”), we immediately charge you for the first billing cycle followed by recurring charges based on the Plan you chose. You will have the option to choose a weekly or monthly Plan. Your subscription will be automatically renewed weekly or monthly, in accordance with the plan you choose.. You may pause or cancel your membership at any time, which will stop any future recurring charges.
Payments. You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases. All payments must be done with a debit card or credit card. We reserve the right to change the payment methods we accept at any time without notice to you. The payment method is kept in your account and will be charged at the time your order is placed until your membership is cancelled. Payment must be received before the order deadline for each delivery in order to receive delivery that week. Order deadline is indicated in the FAQ section of the website.
Pricing. Joju may change the price of a Plan, introduce a new Plan, or cancel any Plan from time to time, in its sole discretion, and without prior notice. Current pricing and fees will be reflected on the Sites. You will have the ability to review current Products, pricing and fees prior to ordering.
Orders. We make every reasonable effort to ensure that the Products you receive accurately reflect your order. However, at times, the Products you receive may vary from the products ordered due to limitations in your computing system, supply chain issues experienced by us or our suppliers, or for other reasons outside of our control. Joju makes no guarantee that all products displayed on the Sites will be available in your area at the time your order is placed. OPTION: If any material substitutions are required due to reasons beyond our control, we will make efforts to contact you prior to delivery.
Delivery. You are required to provide us with an address where orders are delivered. If your desired address is outside of our delivery area, we will notify you and refund your order. We are constantly expanding our delivery area to service as large an area as possible while maintaining freshness of our Products. Please see our Site for the most current delivery area. You must provide us with a safe place to deliver the product. We are not responsible for the cost of your order as a result of theft. You will be prompted to elect your preferred delivery option at the time your order is placed.
Food Safety. Joju uses temperature controlled methods while transporting to maintain the quality and integrity of our Product in accordance with standard industry practices. You are responsible for inspecting all Products upon delivery to confirm that the delivery reflects your order and to ensure they are in good condition and not damaged. If you have any reason to believe that any product in your delivery is not suitable for consumption, contact us at and discard the item. To maintain the quality and integrity of the products, you must immediately refrigerate all perishable products (and store at a temperature of 38 degrees Fahrenheit or below) upon delivery and follow the U.S. Department of Agriculture’s (“USDA”) instructions on refrigeration and food safety, which can be found at
4. Food, Allergies and Nutrition
OUR FOOD IS MADE IN A SANITARY, COMMERCIAL FOOD KITCHEN THAT HANDLES PEANUTS, TREE NUTS, SHELLFISH, DAIRY, EGGS, FISH, MEAT, WHEAT AND SOY. YOU UNDERSTAND AND ACKNOWLEDGE THAT OUR PRODUCTS MAY CONTAIN SUCH ALLERGENS AS AN INTENDED INGREDIENT IN THE PRODUCTS, AND THAT EVEN IF AN ALLERGEN IS NOT AN INGREDIENT IN THE PRODUCT, CROSS-CONTAMINATION MAY OCCUR. YOU ARE RESPONSIBLE FOR KNOWING ABOUT ANY FOOD ALLERGIES YOU OR YOUR CHILD MIGHT HAVE, AND WE RECOMMEND THAT YOU SEEK GUIDANCE FROM A PEDIATRICIAN BEFORE YOUR CHILD CONSUMES OUR PRODUCTS. WE ARE NOT RESPONSIBLE FOR ANY ALLERGIC OR ANY OTHER ADVERSE REACTIONS RESULTING FROM THE PRODUCTS WE PROVIDE.
WHILE WE ARE DILIGENT TO INCLUDE INGREDIENT INFORMATION AND NUTRITIONAL INFORMATION ON OUR WEBSITE AND IN EVERY DELIVERY, TYPOGRAPHICAL OR PHOTOGRAPHIC ERRORS MAY OCCUR. WE MAKE NO GUARANTEES THAT SUCH INFORMATION IS COMPLETE OR ACCURATE, OR THAT THE PRODUCTS WILL BE ALLERGEN FREE. IN THE RARE EVENT OF AN ERROR, YOUR SOLE REMEDY IS, AT YOUR OPTION EITHER (A) REPLACEMENT OF THE INCORRECT PRODUCT WITH A PRODUCT THAT COMPLIES WITH YOUR ORDER, OR (B) A REFUND OF ANY AMOUNTS PAID FOR THE PRODUCT DELIVERED IN ERROR.
YOU ARE SOLELY RESPONSIBLE FOR, AND ASSUME ALL RISKS RELATED TO, THE PROPER AND SAFE HANDLING, STORAGE, USE, AND CONSUMPTION OF THE PRODUCTS YOU RECEIVE FROM US. OUR PRODUCTS SHOULD ONLY BE CONSUMED WITH ADULT SUPERVISION. SOME PRODUCTS CONTAIN WHOLE PIECES OF FRUITS AND VEGETABLES AND SHOULD BE FED TO CHILDREN WITH CARE. THE PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, JOJU MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
JOJU DOES NOT WARRANT THAT ANY OF THE MATERIALS ON ITS WEBSITE ARE ACCURATE, COMPLETE OR CURRENT. FURTHER, JOJU DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS OR RELIABILITY OF INFORMATION ON ITS SITES, NOR DO WE PROVIDE ANY WARRANTIES WHATSOEVER RELATING TO ANY THIRD PARTY PRODUCTS OR ANY LINKS TO THIRD PRODUCTS LINKED TO THE SITES. FROM TIME TO TIME THE SITES MAY BE INACCESSIBLE OR INOPERABLE.
Access and Use. You will provide all equipment and services and be responsible for all data, telephone and other charges necessary to access our Sites. You agree to comply with all laws applicable to your activities on the Sites and with the terms of this Agreement. You hereby represent that you are an adult (18 years or older) and have the power and authority to enter into this Agreement and perform your obligations hereunder. You will comply with all laws applicable to your activities on our Sites and with this Agreement. At no time will you make attempts to interfere with the proper working of the Site or the Services.
Account. In order to use the Services, you will be required to set up an account by providing an email address and password. You are solely responsible for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your password and to notify us promptly of any unauthorized use of your password, at which time we shall disable your account. Until you provide us with notice of such unauthorized use, you will remain liable for any actions taken with your account.
Account Information. You agree and accept responsibility for keeping all your account information current, including address, payment information, telephone number and e-mail address for your order. All changes can be made in your account at jojufoods.com.
7. Term and Termination
This Agreement shall remain in effect for so long as an account remains open. You may terminate the Agreement for any reason upon 7 days’ notice, in accordance with this Agreement. We reserve the right, in our sole discretion and without notice, to suspend or terminate the Agreement for any or no reason, including your violation of the terms of this Agreement. Upon termination for any reason, Joju shall remove all of Your Information, including your username and password, from our system, and your right to use the Services shall immediately terminate. If Joju terminates this Agreement for cause, you agree to not attempt to re-register at a later date using a different email address and password. The following sections shall survive termination of this Agreement Section 4 (Term and Termination), 6 (Food, Allergies and Nutrition), 7 (Warranties), 8 (Limitation of Liability), 9 (Intellectual Property), 10 (Indemnification), 11 (Dispute Resolution), and 12 (General).
8. Intellectual Property
Joju owns all right title and interest in and to and all intellectual property rights connected with the Services, including but not limited to trademarks, service marks, trade secrets, copyrights, logos, labels, graphics, names, icons, and/or trade dress, whether or not registered, and including any goodwill embodied therein (“Joju Intellectual Property”). You may not remove, alter or obscure any copyright notice, trademark notice or other similar label on or incorporated into the Services or the Products. You may not use the Joju Intellectual Property for any reason except as expressly approved in writing by Joju.
9. Limitation of Liability
JOJU, ITS EMPLOYEES, OFFICERS, DIRECTORS, AFFILIATES, REPRESENTATIVES, AND SERVICE PROVIDERS (“JOJU PARTIES”) SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS, INCLUDING WITHOUT LIMITATION DAMAGES FOR HEALTH-RELATED ISSUES, MEDICAL COSTS, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOST PROFITS OR ANY OTHER DAMAGES OR LOSSES, WHETHER OR NOT FORESEEABLE AND/OR IF JOJU HAD BEEN ADVISED OF THE POSSIBILITY THEREOF, AND REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, WHETHER CAUSED BY TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE. JOJU SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES INCURRED FROM YOUR USE OF OR INABILITY TO ACCESS THE SITE, OR FROM EVENTS OUTSIDE OF OUR REASONABLE CONTROL, INCLUDING DELETIONS OR MALFUNCTIONS OF THE SITE OR ANY ELECTRONIC COMMUNICATIONS.
JOJU’S MAXIMUM LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNTS PAID BY YOU IN THE THIRTY (30) DAYS PRIOR TO THE ALLEGED EVENT, ACT, OR OMISSION GIVING RISE TO THE CLAIM. THE LIMITATION OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold Joju Parties harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorney's fees and costs, arising in connection with a violation of this Agreement by you or through use of your account, or resulting from your access to the Sites.
11. Dispute Resolution
The parties shall work in good faith to resolve any disputes hereunder. Should such efforts fail, any disputes hereunder relating to the Agreement, Services or the Products, shall be adjudicated by final and binding arbitration, in accordance with the rules of the American Arbitration Association rather than in a court of law. Any disputes hereunder relating to JoJu’s Intellectual Property, including disputes containing any trademarks, shall be brought in a court of competent jurisdiction.
Choice of Law. This Agreement shall be governed by the laws of the State of California and the United States without regard to conflicts of laws provisions thereof, and without regard to the United Nations Convention on the International Sale of Goods.
Notices. Any notices hereunder shall be sent electronically, if sent to Joju, to and if sent to you, to the email address associated with your account. Notices shall be deemed sent upon dispatch.
Severability. If any part of this Agreement is found by a court of competent jurisdiction to be invalid or unenforceable, then such part or parts shall have no force and effect and the remainder of the Agreement shall remain in effect.
Waiver. Failure by either party to enforce a provision of this Agreement shall not be deemed a waiver of any other provision. A waiver will not be effective unless in writing signed by the waiving party.
Your privacy is important to us. It is Joju's policy to respect your privacy regarding any information we may collect from you across our website, and other sites we own and operate.
Information we collect
Log data. When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Personal information. We may ask for personal information, such as your name, email address, physical address, and payment details. This data is considered “identifying information”, as it can personally identify you.
We only request this information when you interact with our site services—like shopping and transacting on our site, creating a user account, or subscribing to our newsletter. We may also ask for personal information belonging to someone else when you buy goods and services as gifts intended for direct delivery to the recipient. We only use collected personal information in the context of providing or improving these services.
How we collect information
We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.
Use of information
We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future. We also use this information to gain insights into demographics, product and service popularity, and the effectiveness of our marketing activity. We do not disclose the specifics of this information publicly, but may share aggregated and anonymised versions of this information, for example, in website and customer usage trend reports.
We primarily use your personal information for the purposes of processing your orders of products and services, delivering those products and services to you (or your nominated recipient), and granting you access to engage with certain areas of our site.
We may use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.
Data processing and storage
The personal information we collect is stored and processed in , or where we or our partners, affiliates and third-party providers maintain facilities. We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.
We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.
If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.
Third-party access to information
We use third-party services for:
Advertising and promotion
These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.
We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.
We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.
We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.
Limits of our policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to this policy
Your rights and responsibilities
As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You may amend your account information at any time, using the tools provided in your account control panel.
You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.
Feel free to contact us at if you have any concerns or questions about how we handle your data and personal information.
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).
Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Essential cookies. Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.
Performance cookies. Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.
Functionality cookies. Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.
Targeting/advertising cookies. Targeting / advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting / advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting / advertising cookies on our site.
Our third-party privacy promise
We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.
How you can control or opt out of cookies
Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.